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We provide free, confidential, impartial advice on welfare benefits, debt, housing, employment and consumer rights to anyone who lives, works or studies in Hammersmith & Fulham

Want to call us?

0808 278 7832

(Freephone number)

Mon-Fri 10am-4pm

Lines may be busy so please be prepared to wait if necessary, or use one of our online services.

Online and want advice?

  • You can email us
  • Contact us via: Whatsapp
  • Or attend our Digital Drop-in Service. Send a message to our WhatsApp on:
  • Monday: 2.30pm - 4.00pm
    Tuesday: 1.00pm - 2.30pm
    Wednesday: 10.30am - 12.00pm

    Contact us at these times and you will be given a link to attend the drop-in. You will be placed in a queue and we will give you an approximate wait time. This drop-in is for initial queries only.

    Drop in to see us


    Shepherd's Bush Market
    Unit 172, Goldhawk Road end,
    W12 8DF

    Click here to find the market

    Open: Tuesday, Wednesday, and Thursday 10am-3.30pm


    Avonmore Library
    North End Road W148TG
    Open: Monday to Friday 10am-3.30pm

    Library services only open Monday-Friday 10am-5pm

    Want to talk about debt?
    If you have a question about debt, please call Debt Free Advice on: 0800 808 5700
    Or click here to find other ways to get help from Debt Free Advice, our debt partner organisation.

    Drop in to see us at the following locations

    New Location!

    Shepherd’s Bush Market, Goldhawk Road end, W12 (number 172 in the market – ask at security)
    Tuesday, Wednesday, and Thursday: 10am-3.30pm

    Avonmore Library, North End Road, London W14 8TG
    Monday to Friday: 10am-3.30pm

    Library services only available Monday-Friday 10am-5pm

    Or use the forms and telephone numbers above.

    To find out more about volunteering, our organisation or our research & campaigns work please follow the links above.

    Our impact

    Please watch our video, showing our amazing impact in 2022-23!

    Make a donation

    We are a charity, and your donation will help us continue and develop our services:

    How was our service?

    Have you used our services? Please let us know how we did: click here for our user satisfaction survey


    If you would like to chat with an adviser online you can use the national Citizens Advice webchat service (opens in a new tab).

    Get involved

    If you have some spare time, you can become a volunteer.

    Find out more...